It can create a reluctance to invest in new technology, or a reticence to launch a comprehensive new solution because of the limited internal resources to support it.
With swiftly evolving UC&C technologies, we know that maintaining the expertise to manage a platform in-house can be difficult and expensive. A lack of a modern UC&C strategy also runs the risk of ‘shadow IT’, with individual departments making their own choices on collaboration tools, often with little consideration for security concerns or wider integration.Ĭombined with people increasingly working remotely across different devices and different communication preferences, it’s vital that any new UC&C technology is easy to use and versatile across the end users within your organisation.Ī single client for communication and collaboration that is simple to use and makes a real difference to workers’ lives –means happier employees who get more done, and fewer headaches for the IT department! If UC&C technology isn’t useful, relevant or easy to adopt, organisations will struggle to get end users to buy in. Needing a solution that’s simple and straightforward to use How can the right collaboration solution help your business overcome the challenges it faces? This makes providing a consistent performance level and user experience across global locations a huge challenge. The reality is many enterprises are wrestling with a Unified Communications & Collaboration (UC&C) environment that is a jumble of products and services from various vendors both within and across different regions. In the longer term, we also see that flexible and mobile working is actively sought out by millennial employees, and these facilities are increasingly vital to staff productivity and job satisfaction.įor organisations using solutions such as Cisco Call Manager, or other on premises voice technologies that are reaching end of life, it’s time to decide how UC&C will be delivered effectively across the organisation in the future. It’s clear that organisations offering flexible and mobile working capabilities are likely to be better placed to adapt to the challenges presented by the global pandemic. The way in which we work has unarguably changed beyond all recognition in recent years and of course has accelerated in recent months with so many more of us working from home.